FAQ's

Frequently Asked Questions

Why is everything made to order?

Each Zbello piece is handcrafted with intention. We don’t mass produce — every item is made to order to ensure quality, authenticity, and attention to detail. Orders typically take 3–4 weeks to complete and deliver. We appreciate your patience as we craft heirlooms, not trends.

How long will my order take to arrive?

All orders take approximately 3–4 weeks from the date of purchase. Some pieces may arrive sooner, depending on availability and design complexity.

Can I customize my order?

At the moment, we do not offer customization, but we’re always listening. If you have a specific request in mind, please feel free to email us at zbelloinfo@gmail.com — we’d love to hear from you and explore future possibilities.

What makes Zbello different?

Zbello reclaims the legacy of gold — inspired by Ethiopian heritage and crafted for today. While much of the market is saturated with low-karat, mass-produced pieces, our jewelry is made using 18K, 21K, and 22K gold, ensuring timeless beauty and lasting value. Zbello is where tradition meets intention

How are items priced?

Pricing reflects the purity of the gold, the complexity of the design, and the level of craftsmanship involved. As gold prices fluctuate in the global market, so may our pricing — always in line with fair value and premium standards.

How should I care for my Zbello piece?

Zbello jewelry is made to last — but like all precious items, it deserves care. We recommend:

• Storing your piece in its original Zbello box or a soft-lined jewelry case.
• Avoiding contact with harsh chemicals, perfumes, and prolonged water exposure.
• Polishing gently with a soft cloth to maintain its natural shine.
• Removing jewelry during physical activity or sleep to prevent scratches and wear.

Our gold is high-karat and free of artificial alloys, so it retains its brilliance naturally — with just a little love.

Can I return an item?

All sales are final unless the item is damaged upon arrival. Zbello does not offer refunds for sizing or preference-related issues. If your piece arrives damaged, please contact us within 24 hours of receiving your order to initiate a return. We’re here to ensure your experience reflects the quality of our brand.